FAULANDER

I'm

HARALD FAULAND

developing (Python, Nim)

travelling

reading

photographing

About Me
Harald Fauland (Black & White)
About

I'm Harald Fauland

I am a passionate head of support for the market leader in a software company located in Vienna, Austria.

TEAMLEADING
PROCESSES
IT-KNOWLEDGE
DEVELOPING
Resume

Work & Education

ADVOKAT - HEAD OF SUPPORT (2019)

Team of 8. Current position. Working on introducing JIRA, Microsoft Teams and battling the COVID-19 crisis.

MEDIAMID - HEAD OF SUPPORT (2018)

Team of 4. Helped setup ELK-Stack for centralized logging.

VNET- HEAD OF SUPPORT (2016)

Team of 6, Introduced a helpdesk, a 24 hour support model, new processes and lead the team.

INTACT - KEY ACCOUNT MANAGEMENT (2010)

Managend several internation key account clients. Lead infrastructure and software projects.

Studying 'Wirtschaftsinformatik'

Starting university in fall of 2020.

Certification as software tester

ISTQB Certification as software tester.

ITIL 4 - Managing Professional

Practical and technical knowledge about how to run successful IT enabled services, teams and workflows.

ITIL 4 - Foundation

IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.

COMPTIA A+

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

Latest

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Contact

Get in touch

OFFICE

1080 Wien, Stephansplatz 7a

OR MESSAGE ME

harry@faulander.at, (+43)6642558218