FAULANDER
I'm
HARALD FAULAND
developing (Python, Nim)
travelling
reading
photographing
About
I'm Harald Fauland
I am a passionate head of support for the market leader in a software company located in Vienna, Austria.
Resume
Work & Education
ADVOKAT - HEAD OF SUPPORT (2019)
Team of 8. Current position. Working on introducing JIRA, Microsoft Teams and battling the COVID-19 crisis.
MEDIAMID - HEAD OF SUPPORT (2018)
Team of 4. Helped setup ELK-Stack for centralized logging.
VNET- HEAD OF SUPPORT (2016)
Team of 6, Introduced a helpdesk, a 24 hour support model, new processes and lead the team.
INTACT - KEY ACCOUNT MANAGEMENT (2010)
Managend several internation key account clients. Lead infrastructure and software projects.
Studying 'Wirtschaftsinformatik'
Starting university in fall of 2020.
Certification as software tester
ISTQB Certification as software tester.
ITIL 4 - Managing Professional
Practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
ITIL 4 - Foundation
IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.
COMPTIA A+
CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.